Account Support

For all account, billing, and data-deletion requests, email us at hello@novaguide.app. We acknowledge and resolve requests within 30 days.

What we help with

Billing & subscriptions — refunds, billing disputes, subscription cancellations, payment issues.
Account access — login problems, password reset, profile updates, email changes.
Data deletion — delete your account and all associated personal data.

Request account & data deletion

You can delete your account directly in the app at Sidebar → Account → Delete Account. The fastest path.

Unable to access the app? Send a message to hello@novaguide.app from the email address registered on your Nova account with the subject “Delete my Nova account”. We will confirm receipt and delete your personal data within 30 days.

What gets deleted

Your account name, login email, password, and country
Any personally identifying information (PII)
Account preferences

Anonymised analytics data with no link to your identity may be retained for reporting, regulatory, and product-improvement purposes.